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| 1 | +--- | |
| 2 | +title: Code of conduct | |
| 3 | +sort: 1 | |
| 4 | +tags: [policy] | |
| 5 | +--- | |
| 6 | + | |
| 7 | +# Code of conduct | |
| 8 | + | |
| 9 | +What we expect of each other at ZephyrCart. Short, on purpose. | |
| 10 | + | |
| 11 | +## Be kind, candid, and specific | |
| 12 | + | |
| 13 | +Disagree with the work, not the person. "This API name is confusing because…" is the shape; "you | |
| 14 | +made a confusing API" is not. Candid feedback is a gift; vagueness wrapped in politeness is not. | |
| 15 | + | |
| 16 | +## Assume good intent. Verify if you can't. | |
| 17 | + | |
| 18 | +If a colleague did something that surprised you, ask before reacting. The asynchronous, written | |
| 19 | +default helps here — re-read the slack message before responding. | |
| 20 | + | |
| 21 | +## Respect boundaries | |
| 22 | + | |
| 23 | +People's time, attention, and on-call windows are theirs. Don't ping outside business hours | |
| 24 | +unless it's actually urgent. "Actually urgent" means "customers are affected and you've already | |
| 25 | +paged on-call." | |
| 26 | + | |
| 27 | +## No harassment, ever | |
| 28 | + | |
| 29 | +Harassment in any form — sexual, racial, religious, age-based, anything — is grounds for | |
| 30 | +termination. There is no grey area. If you witness it or experience it, contact your manager, | |
| 31 | +People Ops, or one of the two designated trust contacts (listed in BambooHR). Reports are | |
| 32 | +confidential. | |
| 33 | + | |
| 34 | +## Conflicts of interest | |
| 35 | + | |
| 36 | +If you have a financial relationship with a customer, a competitor, or a vendor, disclose it in | |
| 37 | +writing to People Ops. The default response is "thank you for telling us, here's how to recuse | |
| 38 | +yourself." It is almost never "you have to give it up." | |
| 39 | + | |
| 40 | +## How this is enforced | |
| 41 | + | |
| 42 | +The first response is always a private conversation. Repeated or egregious breaches escalate to | |
| 43 | +formal warnings and, ultimately, termination. The trust contacts maintain an anonymised record of | |
| 44 | +patterns; they share it with the founders quarterly. | |
| 45 | + | |
| 46 | +You acknowledge this code as part of [Onboarding](../onboarding.md). Signed acknowledgments live | |
| 47 | +in BambooHR. | |